Refund policy

30-day return requests

Contact us within 30 days of delivery to request a return or refund. Email support@fuzzmello.com with your order number and the item concerned.

Change of mind or fit

You may return eligible items that do not fit or are not what you expected. Keep them unworn, unwashed and unaltered, in their original condition and packaging. Try slippers indoors on clean carpet.

Socks are excluded from change-of-mind and fit returns for hygiene reasons.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty or differs from your order, contact us with the details and, where possible, photographs. This applies to all products, including socks. The change-of-mind exclusions above do not exclude claims about damaged, faulty or incorrectly supplied goods, or any rights that cannot be excluded by law.

Return instructions and postage

Please contact us before posting anything. We will confirm whether the item needs to be returned and provide the return address and instructions. We cover required return postage; no restocking fee applies. Do not send items to our business address unless we have instructed you to do so.

Refunds

Approved refunds are made to your original payment method within 7 business days. Your bank may take a further 3–5 days to display the refund. We confirm the refund amount and whether a return is needed when reviewing your request.

Cancellations

You can cancel free of charge within 12 hours of ordering. Contact us as soon as possible. After that, cancellation depends on whether your order has entered fulfilment; the return policy still applies after delivery.

We aim to answer within one business day, Monday to Friday.