Your tracking number arrives by email as soon as your parcel leaves the warehouse. That is usually 1 to 3 business days after you order.
How to track
Copy the tracking number from that email and paste it into 17track.net. It reads almost every carrier we use, including the US handover to USPS.
No tracking email yet
Check your spam folder first. If it is not there after 4 business days, email support@fuzzmello.com with the name and postal code on the order and we will send it to you.
Tracking shows no movement
The first scan often takes 3 to 5 days, and there is usually a quiet gap of several days while the parcel is in transit to the United States. Both are normal. If nothing has changed for 10 days, write to us.
Tracking says delivered but nothing arrived
Check with your neighbours and your building mailroom, then email us within 7 days. We will open a case with the carrier.
Business information
Fuzz Mello
Sinan Orun, sole proprietor
Weidenstrasse 11, 42655 Solingen, Germany
Email: support@fuzzmello.com
Phone: +49 173 5465821
VAT ID: DE451221924
Support hours: Monday to Friday, 9:00 to 17:00 CET. We reply to every email within 1 business day.