How long does delivery take?
Estimated total delivery is 13–23 business days: 1–3 for processing and 12–20 in transit. Read our shipping policy.
Why does shipping take that long?
We are an independent German retailer. Orders are shipped to US customers by fulfilment partners in China.
Do I have to pay customs?
US import duties are not collected at checkout. If a charge applies to your parcel, the carrier will contact you before delivery.
What size should I order?
Check the size options, measurements and fit notes on the individual product page. One size does not mean a guaranteed fit. Contact us before ordering if the measurements you need are missing.
My tracking number shows nothing.
The first scan can take 3 to 5 days. If there is still no movement after 10 days, write to us and we will chase it.
Can I return something?
Request eligible returns within 30 days of delivery. Socks are excluded from change-of-mind returns, but damaged, faulty or incorrect items can be reported for every product. Read the return policy.
How do I cancel an order?
Email us within 12 hours of ordering and we cancel it free of charge.
Which payment methods do you take?
The methods shown at checkout, including major credit cards and the express wallets your browser offers.
Do you ship outside the United States?
Not at the moment.
How do I reach a person?
Email support@fuzzmello.com. We answer within one business day, Monday to Friday.
Business information
Fuzz Mello
Sinan Orun, sole proprietor
Weidenstrasse 11, 42655 Solingen, Germany
Email: support@fuzzmello.com
Phone: +49 173 5465821
VAT ID: DE451221924
Support hours: Monday to Friday, 9:00 to 17:00 CET. We reply to every email within 1 business day.