30-day return requests
Contact us within 30 days of delivery to request a return or refund. Email support@fuzzmello.com with your order number and the item concerned.
Change of mind or fit
You may return eligible items that do not fit or are not what you expected. Keep them unworn, unwashed and unaltered, in their original condition and packaging. Try slippers indoors on clean carpet.
Socks are excluded from change-of-mind and fit returns for hygiene reasons.
Damaged, faulty or incorrect items
If an item arrives damaged, is faulty or differs from your order, contact us with the details and, where possible, photographs. This applies to all products, including socks. The change-of-mind exclusions above do not exclude claims about damaged, faulty or incorrectly supplied goods, or any rights that cannot be excluded by law.
Return instructions and postage
Please contact us before posting anything. We will confirm whether the item needs to be returned and provide the return address and instructions. We cover required return postage; no restocking fee applies. Do not send items to our business address unless we have instructed you to do so.
Refunds
Approved refunds are made to your original payment method within 7 business days. Your bank may take a further 3–5 days to display the refund. We confirm the refund amount and whether a return is needed when reviewing your request.
Cancellations
You can cancel free of charge within 12 hours of ordering. Contact us as soon as possible. After that, cancellation depends on whether your order has entered fulfilment; the return policy still applies after delivery.
We aim to answer within one business day, Monday to Friday.
Business information
Fuzz Mello
Sinan Orun, sole proprietor
Weidenstrasse 11, 42655 Solingen, Germany
Email: support@fuzzmello.com
Phone: +49 173 5465821
VAT ID: DE451221924
Support hours: Monday to Friday, 9:00 to 17:00 CET. We reply to every email within 1 business day.